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Refund Policy

Last updated: June 11, 2026

1. Refund Policy Overview

At Devkart Technologies LLP, we strive to deliver exceptional software development services that meet your expectations. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

Our commitment:

  • Fair and transparent refund process
  • Clear eligibility criteria and timelines
  • Prompt processing of valid refund requests
  • Alternative solutions explored before considering refunds

2. Refund Eligibility Criteria

Eligible for refund

  • Service unavailability: our services are unavailable for more than 48 consecutive hours due to technical issues on our end
  • Project cancellation by Devkart: we cancel your project due to resource constraints or other business reasons
  • Billing errors: incorrect charges, duplicate payments, or billing discrepancies that cannot be resolved through account adjustments
  • Failure to meet agreed specifications: delivered work significantly deviates from agreed specifications and cannot be corrected within reasonable timeframes

Not eligible for refund

  • Client-initiated cancellation after work has commenced (a partial refund may apply based on work completed)
  • Change in requirements: significant scope changes after project commencement
  • Completed and delivered work accepted according to project milestones
  • Third-party service costs: licenses, hosting, or tools purchased specifically for your project

3. Refund Request Process

  1. Contact our team: email [email protected] or use the contact form with "Refund Request" as the subject, including your project details and the reason for the request.
  2. Provide required information: project contract number or invoice details, a detailed explanation, supporting documentation if applicable, and your preferred refund method.
  3. Review and processing: initial review within 2 business days; detailed investigation (if required) within 5–10 business days; decision notification via email; refund processing (if approved) within 5–15 business days.

4. Non-Refundable Services and Costs

Development services

  • Completed development work and deliverables
  • Custom code and intellectual property created
  • Design and architecture work
  • Testing and quality assurance activities
  • Documentation and training materials

Third-party costs

  • Software licenses and subscriptions
  • Cloud hosting and infrastructure costs
  • Third-party API and service fees
  • Domain registration and SSL certificates

Consulting and advisory services

  • Strategy and planning sessions
  • Technical consultations and advice
  • Code reviews and audits
  • Training and knowledge transfer sessions

5. Partial Refunds and Project Cancellation

When a project is cancelled after work has commenced, partial refunds are calculated based on:

  • Percentage of project milestones completed
  • Hours invested in development work
  • Deliverables created and tested
  • Non-recoverable and third-party costs already incurred

Cancellation timeline

  • Within 7 days of project start: 80–90% refund (minus setup costs)
  • Within 30 days: 50–70% refund (based on work completed)
  • After 30 days: refund based on remaining milestones
  • After 50% completion: no refund (final payment adjustments only)

6. Refund Processing and Timeline

  • Credit card: 5–10 business days
  • Bank transfer: 3–7 business days

Refunds are processed to the original payment method in the original transaction currency. Processing times may vary based on financial institution policies; international transfers may take additional time, and any bank fees for international transfers are the client's responsibility. A refund confirmation will be sent via email.

7. Dispute Resolution

If you disagree with our refund decision:

  1. Request escalation to senior management
  2. Provide additional documentation or clarification
  3. Participate in a mediation discussion (if applicable)
  4. Receive a final decision within 10 business days

8. Contact Information for Refunds

Devkart Technologies LLP
106, Min Nagar
Gobichettipalayam, Erode – 638452
Tamil Nadu, India
Email: [email protected]